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1. Open a New Account
2. Close an Existing Account
3. Transfer an Existing Account
4. Moving form for Solicitors and Property Management
5. Update your Account Information
6. Contact Us
7. Pre-Authorized Payment/Budget Billing Enrollment
8. Service Line Applications

Moving has been made fast, easy and available 24 hours a day, seven days a week using our online forms.

Whether you need to open a new account, close an account, transfer an existing account, or you just need to update your customer profile please use the forms below to send us the details. Please note if you are moving or need to start or stop your natural gas service we require a minimum of 48 hours notice.

Our Customer Care Center is open for business Monday – Friday 9:00 AM – 4:00 PM Pacific Time, except on major holidays. Please allow at least 2 business days for us to complete your request. If you have an immediate service need, please call the Pacific Northern Gas Customer Care Center at 1 800 667-2297.


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Open a New Account

If you do not currently have an account with Pacific Northern Gas, and are moving to a property within the Pacific Northern Gas service area, this form will automate your application for gas service.
Online form


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Close an Existing Account

If you have an existing account that you would like to close, or you are moving to an address that does not have gas service you will need to close your account. Please fill out this online form to automatically close your account.
Online form


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Transfer an Existing Account

If you currently have a Pacific Northern Gas account and are moving to a property that has natural gas service within the Pacific Northern Gas area, this form can be used to automate the transfer process.
Online form


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Moving form for Solicitors and Property Management

This form is for Property Management companies or Lawyers to set up new accounts with Pacific Northern Gas.
Online form


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Update your Account Information

To help Pacific Northern Gas serve you better, please use this form to make any necessary changes to the information on your Pacific Northern Gas Account such as your name, phone number or mailing address.
Online form


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Contact Us

For all other inquiries or comments please feel free to contact us using with this online form.
Online form


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Pre-Authorized Payment/Budget Billing Enrollment

Fill out the application on the next page, attach a personal cheque marked VOID and mail or fax it in to PNG or place it in the dropbox at the local office.
PDF Form


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Please note – Service Line Applications

In most cases, PNG can install a natural gas line to your property at any time of the year. However, it is preferable to complete installations before the ground freezes. This way, you’ll avoid the risk of running into delays and winter construction surcharges. In order for your building project to go smoothly, we like to start when your project begins. Please notify us early in your planning.


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