Understanding Your Bill
Your account number is a unique number that identifies your account with PNG. Account numbers identify two things. The first 9 digits beginning with two zeros identify you (the customer). This portion of your account number will always stay the same as long as you are a PNG customer regardless of where you move within our service area. The last 7 digits identify your premise (the address of the service). This portion of your account number will change if you move to a different location. If you have more than one account with PNG, the first portion of the account number will be the same for all of your accounts and the second portion will be different for each account.
Bill Issue Date
This is the date that your bill is printed and mailed to you.
This shows the name(s) of others who are also responsible for the account and have the authority to make inquiries on the account or make changes to the account.
This is the address of the premise that is consuming the gas you are being billed for. For some customers, this may be different than the mailing address.
This identifies the classification of service you are receiving from PNG.
This is a unique number identifying the meter that is measuring the gas being consumed at this premise. You may see this number change if your meter is exchanged due to routine maintenance.
This identifies the period of consumption included on this bill.
Days of Service
This is the number of days of service you are being billed for.
Meter Reading From
This is the meter reading at the beginning of this billing period. It should be the same as the “To” date on your previous bill.
Meter Reading To
This is the meter reading at the end of this billing period. It should be the same as the “From” date on your next bill.
Meter Reading Type
This identifies if the “To” reading is an Actual read or an Estimate. PNG typically reads your meter every second month. If you are on bi-monthly billing, you should see “Actual” on every bill, however, if you are on the Budget Billing Plan and receive monthly bills, you may see “Actual” on every second bill and “Estimate” on the alternate bills.
This is the volume of gas consumed in this billing period. This is the difference between the Meter Reading From date and the Meter Reading To date.
Volume to Energy Conversion Factor
Our meters record gas volume. This factor converts the volume to gigajoules (GJs) which is the standard unit of energy in the metric system.
This is the number of gigajoules of gas used in this billing period.
This shows the balance of your previous bill and any payments, credits, or adjustments applied to your account prior to this billing.
This shows the total of any unpaid charges carried forward from your previous bill and any credits or adjustments that may have been applied to your account between billing periods. If there is a balance owing here, it is due and payable immediately.
Shows the full period of time the following “Charges” apply to.
A standard fee charged to all customers. This fee pays a portion of the cost of the facilities required by PNG to deliver gas to its customers. The fee is charged regardless of the amount of gas used.
This charge is to recover the costs incurred by PNG to deliver gas through its facilities to your home or business.
RSAM Delivery Rider
RSAM stands for “Revenue Stabilization Adjustment Mechanism”. Every year Pacific Northern forecasts how much revenue it will receive from customers based on the annual forecast of gas to be consumed by customers. It is impossible to accurately forecast deliveries to customers because of the effect of weather on gas consumption. If the weather is colder than expected, then more gas will be consumed and revenues may be greater than what was forecast to be recovered from customers. Therefore, Pacific Northern is allowed by the B.C. Utilities Commission to record the difference between forecast and actual revenue recovery from residential and small commercial customers in the RSAM deferral account. In this way, if the actual deliveries are more than forecast deliveries with resulting higher revenue, then a credit balance will be recorded in the RSAM deferral account and a RSAM credit rate rider will be applied to rates for the purpose of stabilizing revenue from year to year. On the other hand if actual deliveries are less than forecast deliveries, then a debit RSAM rate rider will be added to residential and small commercial customers rates.
This is the charge for the gas you have consumed in this billing period. This recovers the costs paid by PNG to buy gas on the open market. These costs are passed through to you without mark-up. The commodity charge will change from time to time in response to changes in the gas market prices.
GCVA Commodity Rider
The commodity charge payable by customers is based on a forecast of the gas market prices Pacific Northern expects to pay to gas suppliers over a 12 month period. The difference between the forecast commodity cost Pacific Northern charges its customers and the actual gas market prices are recorded by Pacific Northern in an account called the Gas Cost Variance Account (GCVA). ‘The balance of this account is reviewed by Pacific Northern and the B.C. Utilities Commission every three months. If actual gas market prices have exceeded forecast gas market prices, then a GCVA debit rate rider will be added to rates to recover the shortfall in the recovery of actual gas costs. If forecast gas market prices are greater than actual gas market prices, a credit GCVA rate rider will be deducted from customer rates. In this way, customers pay the same cost for gas as is paid by Pacific Northern.
PNG pays the municipalities in which it operates a franchise fee in consideration of the municipality allowing PNG to install and operate its pipeline distribution system in streets and laneways owned by the municipality. The franchise fee is equal to 3 percent of revenue received from gas customers located within municipal boundaries. PNG pays the municipality the franchise fee collected in the previous calendar year by the end of March of the following year. The franchise fee revenue received by a municipality helps to moderate the property taxes that would otherwise be payable by residents and businesses within the municipality.
12% Harmonized Sales Tax (HST).
Residential Energy Credit
The Residential Energy Credit (REC) refunds residential customers the equivalent of the Provincial portion of the HST (the 7% that used to be PST).
Carbon Tax is a Provincial tax that applies to the purchase of all fossil fuels within the Province of BC. The tax is collected by the Energy Supplier and remitted directly to the Provincial Government.
Total Current Charges
This is the total of all charges pertaining to the current billing period. This does not include any charges that are being carried over from a previous bill or other charges or adjustments that appear at the top of your bill in the “Balance Forward” section. The date these charges are due is also included on this line.
Total Amount Outstanding
This is the total amount due on your account. It includes current charges and any charges due from a previous bill.
Consumption History Graph
This is a graphical representation of the consumption recorded on your account compared to past months.
Special Message Box
This area of your bill is reserved for special and important messages regarding changes to gas rates, revisions to taxes or tax rates, and other important things that you should be aware of. Please pay special attention to messages that appear in this box.
Current Charges Due By
This is due date of your bill. This is the latest date we should receive payment in full for current charges. Any unpaid balance remaining after the Due Date is subject to a late payment charge. Please note that any unpaid balance from previous bills is already past due and should be paid immediately.
This is the address your bills are sent to. For some customers, this may be different than the service address. You should check to make sure the address is correct. If it is not, please notify us and we will update our records.
If you are enrolled in the Pre-Authorized Payment Plan, this will let you know the amount that will be withdrawn from your financial institution and the date it will be withdrawn. Please note that normally funds are withdrawn early on the morning of the due date.